Spend a minute on the role of the centre manager

 
 

... on the role of the centre manager

The role of the nominated supervisor is multifaceted. This role is underpinned by leadership and engagement in innovative and ethical practice and research-based pedagogy

While understanding the legal requirements of the role is undoubtedly essential, it also means more than sitting in an office. 

This week we invite you to spend a minute with two inspirational leaders: Emma Cornwall, Nominated Supervisor at Inspired EC Family Day Care, and Shae Haylen, who was previously a nominated supervisor at Guardian Childcare & Education. In this interview, they share their insights into the connections between leadership, relationships, innovative practice and being a centre manager.  

 

Can you tell us a bit about the role of the nominated supervisor and what you love most about it?
 

Emma: My role begins and ends with relationships with the educators, children and families. Those relationships are the thing I love most about my role. There is a symbiotic relationship between myself as the nominated supervisor, and the family day care educators. We share responsibility under the Education and Care Services National Law and Regulations, so trust between us is essential. I am responsible for ensuring compliance with the early childhood education and care law and regulations, family assistance law and the monitoring and support of educators who work in family day care settings. I don’t see families and educators every day, so strong relationships and communication between myself and the educators form the foundation of meeting these responsibilities.

Shae: The role of the nominated supervisor is diverse, from ensuring compliance across the service, to growing the team and creating and maintaining a positive culture within the service. What I love most about the role is supporting the professional development of the team and inspiring others to reach further, dig deeper and commit to ongoing learning.

Some resources to support this include:

 

How do you feel your understanding of leadership has impacted the way you see your role?


Emma: I don’t view leadership as a hierarchy, rather as an opportunity to foster an active learning community, where educators, children and the families can have a shared space to learn with one another. This has provided me with the opportunity to engage in critical reflection of my own leadership practice, and to be inspired by others. As part of an active learning community, I observe both improved learning outcomes for children and professional learning outcomes for educators.

Shae: My beliefs about leadership and my leadership style have underpinned the way I view my role, and for me, it’s always been more about people than paperwork. There are so many aspects of the nominated supervisor role that could become overwhelming if I had not developed my leadership capabilities. At the core of the role is leading quality, and this simply cannot be done without leadership being a strong focus within the role.

Some resources to support this include:

 

Can you tell us a bit about the importance of cultivating a positive service culture and are there any particular ways you foster this?
 

Emma: Humour and play are important parts of this for me personally and for us as a service. We often have a really serious job with lots of regulations, requirements and responsibilities, which of course are important. The outlet of play and humour for the whole team has created a welcoming, open and enjoyable space. Family day care creates a different context for being part of a team as no one works in the same building. Therefore, there are various other avenues that we have explored as a way to cultivate safe spaces for ongoing professional learning, such as closed Facebook groups or chat groups. This allows educators be part of a team, to ask questions and engage in reflective practice.  

Shae: The nominated supervisor often sets the tone of the service culture, and I’ve always taken pride in my ability to foster a culture of trust, respect and high expectations. For me, this has always come down to recognising and utilising the strengths of each person in the team. High expectations and accountability are vital when cultivating a positive culture, values and educational philosophy, so holding myself and others to account is non-negotiable.

Some resources to support this include:

 

What advice would you give to someone who is just about to take on this role?
 

Emma: In family day care, having empathy and understanding for the unique role of family day care educators is the best place to start. Educators in family day care often work on their own and for long hours. Get in and do the dishes with an educator from time to time. Incredible conversations and reflections happen while doing the dishes together.

Shae: Ask for help when you need it and spend time building the confidence of those around you. When you’re surrounded by a competent and confident team, the nominated supervisor role is a lot less pressure.

Some resources to support this include:

 
 
 
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